A list of our most frequently asked questions, contact us if your question isn't answered here.
Frequently Asked Questions
If the following FAQ's don't answer your question, contact us. We respond very quickly to emails.
How long does it take to ship my order?
At checkout, you will be presented with a lot of shipping options with different carriers, speeds, and prices. The shipping speed referenced is how long it takes once the item is shipped. We ship all orders within two business days. For more information, see the Shipping page.
How much does shipping cost?
At checkout, you will be presented with a lot of shipping options with different carriers, speeds, and prices. For more information, see the Shipping page.
All prices listed are in US Dollars.
Which payment methods do you accept?
Discover, MasterCard, Visa, American Express, and PayPal.
Do you offer tracking?
Yes. You will be emailed a tracking link once the item ships.
Do you ship to ...?
Yes. We ship to all countries.
I want to order a color combination that I don't see on your site, can you make a custom order?
Yes. Just order this item. When you add it to your cart, it will ask for all of the options.
Why so expensive?
In a 3x3x3 there are 27 dice and 108 magnets. Neodymium magnets are very expensive, but the main reason for the cost is the intense amount of labor involved in making these. We take each dice, precisely drill each of the 108 holes, and carefully secure the magnets in a very specific pattern. We do all this by hand and take great pride in our craftsmanship.
I lost a piece of my cube, can you replace it?
Sure, no problem. Replacement dice are available here. When you add it to your cart, it will ask for which particular dice you need replaced.
Do you sell do-it-yourself kits?
No. If you have a drill press (required), and you'd like to tackle this project, we recommend you buy some 19mm dice from Amazon. Get some extras in case you make mistakes. 16mm dice are more common but much more difficult to work with and make a tiny cube. For the magnets, we get all of our magnets from Gaussboys. They have great magnets and great customer service.